************MUST HAVE HOTEL HOUSEKEEPING SUPERVISOR BACKGROUND**************
- Responsible for working with all departments to ensure Guest & Employee Satisfaction.
- Investigates guest complaints.
- Responsible for establishing and implementing proper standards and procedures for housekeeping staff as to brand and company standards.
- Responsible for inspecting and evaluating physical condition of guestroom and public area product.
- Responsible for inventories of guest supplies and amenities including equipment on a monthly basis.
- Responsible for payroll process, approving time cards in adp.
- Supervises Housekeeping Supervisors, Room Attendants, House-persons, Inspectors, and Public Area Attendants.
- Responsible for training all housekeeping and laundry staff according to expectations and standards.
- Responsible for the Supervision the operation of linen, uniform, supply and storage rooms.
- Responsible for installing inventory controls for uniforms, linens and supplies to be monitored by issuance procedures and purchasing.
- Responsible for documenting needs of the department to furnish management with budget requests.
- Responsible for managing, monitoring and making adjustments n order to comply with energy conservation program management.
- Responsible for key control.
- Responsible for ensuring that employees are satisfied in current position and that we are focused on their development.
- Responsible for monitoring and controlling the operating budget.
- Responsible for ensuring proper maintenance in regards to building, furniture, fixture, and equipment.
- Responsible for evaluating condition of furniture, fixtures, décor and make recommendations and assist in the coordination of rehab projects.
- Responsible for ensuring that Quality Standards and Service are maintained as to Property, Product and People.
- Responsible for updating all safety procedures.
- Responsible for participating on the hotel Safety Committee.
- Responsible for compliance with fire and safety issues.
- Responsible for planning and conducting staff meetings and attend various other related meetings throughout hotel.
- Responsible for providing assistance and instruction to employees and makes routine hiring decisions.
- Communicates daily with other management, and department heads and employees to ensure proper operating procedures are in compliance.
- Must be able to work all shifts.
- Process time cards for payroll in ADP.
- Participates in the development of annual budgets and periodic forecasts for the hotel.
- Ensures Security for the hotel’s customers, employees, and property assets.
- Enforces established policies and procedures for WinStar World Hotel.
- Practices the WinStar World Hotel Culture and ensures all cultural expectations are implemented and regularly practiced.
- Supports hotel’s training needs and efforts.
- Responsible for performing “other duties” as assigned by management.